Atera: The #1 Autonomous IT Platform for 10x Efficiency
Go from Automated to Autonomous. Manage Unlimited Devices, Automate 40% of Tickets, and Scale Your Team Without Adding Headcount.
Atera the All-In-One RMM and PSA Platform for MSPs & IT Teams
Atera is an All‑In‑One RMM and PSA Platform combining Remote Monitoring, Ticketing, Patch Management, Automation and AI‑Driven Assistance for Transparent, Scalable IT Operations.
It Empowers IT Teams and MSPs to Manage Unlimited Devices with Fixed Pricing, Real-Time Alerts and End‑To‑End Visibility—Reducing Downtime, Improving SLAs and Streamlining Operations from a Single Pane of Glass.
Why Choose Atera?
Enterprise-Grade IT Results you can see from Day One
AI Ticket Automation
Resolve up to 50% of Tier-1 tickets Automatically with AI Copilot & Autopilot
Patch Compliance at Scale
Achieve 99%+ Patch Compliance across Windows, Mac, Linux and Third-Party Apps
Predictable
Pricing
Scale Endpoints without Surprise Costs through Flat Per-Technician Pricing
Enterprise-Grade Security
Stay Secure and Compliant with SOC 2, HIPAA, ISO 27001 and GDPR Alignment
Your IT Companion
Atera AI Copilot
Purpose-Built to Help Technicians Exceed
Insights on Demand
Access Key Information across your Entire Account and Gain Account Intelligence Insights, All in One Place, no Digging Required.
Remote Session Summary
Get a Clear and Precise Summary of your Remote Session by Generating an Itemized List of Key Points and Actions Performed on the End-User Windows Device.
Real-Time Device Troubleshooting
Use AI Copilot to Run Health Checks, Diagnose, Suggest Actions and Resolve Issues on your Windows and macOS Devices in Seconds
Instant Ticket Summaries
Get Clear, Concise Summaries of Every Ticket, and skip the Time-Consuming Review of Long Histories. With Instant Context at a Glance, your Team can Jump Straight into Resolution
Script Generation
Turn Simple, Plain-Text Instructions into Powerful Scripts in Seconds. No Coding needed, whether you’re Automating Maintenance Tasks or Solving Complex Issues
Command-Line Generation
Describe the Problem in Simple Words and AI Copilot Instantly turns it into the Right Command, Executed Directly on the Device
Knowledge Base Connection
Link AI Copilot to your Company Database to Automatically Turn Ticket Resolutions into Ready-to-use KB Articles. Build a Living Library of Solutions that Grows Smarter with every Ticket
Your Autonomous AI Agent
Atera IT Autopilot
Ensure Operational Efficiency at any Scale with 24/7 Autonomous IT Support
Instant IT support with a conversational agent
IT Autopilot engages users with human-like interactions via User Portal, email, Slack, and Teams, diagnosing issues, providing tailored technical solutions, and answering generic queries.
Smart assistance
Smart search taps into your knowledge base to deliver context-specific, personalized answers, from software setup to step-by-step task instructions.
Device and cloud support
IT Autopilot is the only AI agent capable of diagnosing, troubleshooting, and resolving device issues locally and in the cloud with its RMM and Helpdesk integration.
Proactive IT solutions
IT Autopilot proactively detects and addresses potential issues before they impact your workflow. By continuously monitoring your systems, it anticipates problems and provides personalized, actionable, data-driven insights to deliver accurate, real-time solutions.
Whitelisted software management
IT Autopilot helps with installing, configuring, and updating pre-approved software on your device, making a wide variety of tools available to employees instantly.
Escalation to technicians
When faced with a complex issue or an employee request, IT Autopilot will escalate tickets to a human technician with a full summary of the conversation, expediting resolution time.
Reporting and Analytics
Track your IT Autopilot performance to identify where it shines and where it falls short, enabling you to make data-driven decisions on how to optimize and teach your AI.
One RMM, Limitless capabilities
Control your IT Landscape with a Complete,
Reliable RMM
Discover Intuitive, Secure IT Management that Scales with you
Remote Management
Access and manage endpoints securely with built-in AnyDesk, Splashtop, TeamViewer, and ScreenConnect. Troubleshoot issues, deploy updates, and maintain control from anywhere.
Software Management
Simplify software deployments and updates with centralized management tools, allowing you to effortlessly track, deploy, and uninstall applications across your entire network.
Patch Management
Automate Windows, macOS, Linux, and third-party software updates to protect systems from vulnerabilities. Prioritize, sort, and schedule updates effortlessly.
Network Monitoring and Alert Management
Track network performance with real-time monitoring. Receive instant alerts to quickly identify and resolve potential issues before they impact your users.
IT Automation and Scripting
Reduce manual workloads and enhance efficiency by automating maintenance and repetitive tasks, and leverage powerful scripting for greater productivity.
Reporting and Analytics
Gain actionable insights with comprehensive reporting tools. Track performance, identify trends, and make data-driven decisions to optimize your IT operations.
All-in-one platform. Enterprise-ready. AI-enhanced
Core Features of Atera Platform
From Automation to Compliance, Atera Delivers Measurable Results backed by Real Customer Outcomes
AI Copilot for Technicians
Real-Time Diagnostics and AI-Generated Scripts help Resolve Tickets 10X Faster. Technicians Save 11–13 Hours a Week while Boosting Accuracy to 90%+
AI Autopilot for
End-Users
Empowers Staff to Self-Resolve common IT Issues Instantly. Cuts Tier-1 Tickets by 50%, Reduces IT workload by 40%, and Saves 2 Hours per Day per Tech
Predictable, Per-Technician Pricing
Manage Unlimited Devices at a Flat Cost per Technician. No Hidden Fees, No Scaling Penalties - just Transparent, Scalable Pricing
Remote Monitoring
& Management
Complete Visibility across all Endpoints, Networks, Ports and Devices - All from a Single Dashboard
Integrated Helpdesk
& Ticketing
Omnichannel Support, SLAs, Automations and Reporting make it Easy to Deliver Fast, Reliable End-User Support at Scale
Automated Patch Management
Keep Windows, Mac and Linux Systems Secure with Automated Patching and Compliance Reporting. Achieve 99%+ Patch Success Rates
Network Discovery & Vulnerability Scanning
Real-Time Scans Uncover Shadow Devices, Open Ports, and Vulnerabilities so you can Eliminate Blind Spots before they become Risks
Enterprise-Grade Security & Compliance
HIPAA, GDPR, ISO27001, SOC2 — All Covered. Data is Encrypted, Isolated and Never used to Train AI Models
Complete IT Platform
Includes Robust RMM and PSA Capabilities, Automated Patching, Smart Helpdesk Management, Live Network Discovery, Scripted Automation, Built‑In Reporting and Analytics, as well as AI Agents for Proactive Issue Resolution—All Designed to Centralize IT Management, Maximize Uptime and Support Scalable Growth in Hybrid and Remote Work Environments.
Streamlined IT Operations
Reduce Workload, Increase Uptime, Scale
Proactive Issue Resolution
Detect and Resolve IT Issues Before Users are Affected
Scalable & Predictable Billing
Technician-Based Pricing Supports Unlimited Endpoints for Growth
AI-Powered Efficiency
AI Agents Reduce Ticket Volume by Automating Diagnostics and Tasks
Ideal for MSPs & IT Teams
Supporting Internal IT or Managed Service Models
MSP Multi-Tenancy
Central Console
Client Portals
Billing
Role-Based Controls
Internal IT Operation
Device Tracking
Patching
Helpdesk
Compliance Reporting
Remote Workforce Support
WFH Access
Unattended Control
Mobile Agent
SLAs
Security & Compliance
Threshold Alerts
Network Scans
Audit Logs
Encrypted Sessions
How FSD-Tech Delivers Atera to Your Business?
Tailored Deployment
Our experts assess your IT infrastructure, tailor Atera settings, and map workflows to your operational needs.
Seamless Integration
We integrate Atera with your existing tools to unify IT management and maximize ROI.
Hands-On Training
We provide comprehensive hands-on training and documentation for your team to accelerate adoption.
Instant Support
Benefit from FSD-Tech’s local GCC support with rapid SLA-backed incident response and proactive monitoring.
Continuous Optimization
Ongoing platform tuning, compliance audits, and feature upgrades keep you ahead of IT challenges.
Secure your Innovations Today
Explore App & AI Protection
STILL NOT SURE?
Frequently Asked Questions
What Devices does Atera Monitor?
Supports Windows, macOS, Linux, SNMP-Enabled Devices and Servers
How does Atera’s Pricing Model Work?
Per‑Technician Pricing Covers Unlimited Endpoints with Predictable Monthly Costs
What AI Features are Included?
Includes AI Copilot, Autopilot Agents for Scripting, Ticket Assistance and Diagnostics
Can I Remote Access User Devices?
Yes—Integrations with Splashtop, AnyDesk, TeamViewer, ScreenConnect Enabled.
Is Audit and Reporting Available?
Yes—Real‑Time Alerts, Analytics Dashboards, Network Scans and Full Logs
What is Atera and how does it enhance IT management?
Atera is an integrated RMM and PSA platform that uses artificial intelligence to automate IT monitoring, support workflows, patch management, and diagnostics, helping IT teams resolve issues faster and more efficiently.
How does Atera’s AI Copilot assist technicians?
AI Copilot provides real-time assistance by suggesting diagnostics, automating repetitive tasks, generating scripts, and offering ticket resolution recommendations to reduce technician workload.
What automation features are available in Atera?
Atera automates device monitoring, ticket tagging, patch deployment, workflow execution, script running, customer notifications, and issue auto-resolution through AI-driven workflows.
Which types of devices does Atera monitor?
It monitors Windows, macOS, Linux endpoints, servers, and SNMP-enabled devices across networks for comprehensive IT environment coverage.
How does Atera handle patch management?
Atera automates patch detection, scheduling, deployment, and reporting for operating systems and third-party applications with customizable policies.
Can I remotely access devices through Atera?
Yes. Atera integrates with AnyDesk, Splashtop, TeamViewer, and ScreenConnect to provide secure, instant remote access and control.
What is the pricing model for Atera?
Atera uses per-technician pricing, allowing unlimited endpoints per technician, providing cost predictability and scalability.
How does the AI Autopilot feature work?
AI Autopilot automatically detects issues, runs diagnostic scripts, applies fixes, and closes tickets without manual intervention.
How secure is my data within Atera?
Atera uses encrypted communications, role-based access controls, compliance with data protection standards, and regular security audits to protect user data.
Can I integrate Atera with third-party tools?
Yes, Atera integrates with various tools like ticket systems, billing platforms, and communication apps via APIs for streamlined workflows.
Does Atera provide real-time alerts and notifications?
Yes, it sends customizable real-time alerts via email, SMS, or app notifications for device health, ticket updates, and SLA breaches.
How does FSD-Tech support the deployment of Atera for GCC clients?
FSD-Tech provides end-to-end deployment services, including infrastructure assessment, customized configuration, integration with existing IT environments, and user training tailored for GCC market requirements.
Can FSD-Tech customize Atera workflows to suit unique business needs?
Yes, FSD-Tech works closely with your IT team to tailor automation workflows, approval chains, and reporting features to align perfectly with your operational processes and business goals.
Why should businesses in the GCC choose FSD-Tech as their Atera partner?
With deep regional expertise, specialized IT consulting, and a strong focus on emerging technologies, FSD-Tech ensures seamless implementation, optimization, and support of Atera tailored for GCC market challenges and growth.
Featured Blogs
Getting Started with Atera AI: First-Time Setup and Optimization Tips
Mastering Alert Management with Atera: Leveraging AI to Boost IT Efficiency
The Ultimate IT Management Solution for Today’s Professionals
Best Practices for IT Automation with Atera
Leveraging AI with Atera Networks: Enhancing Efficiency for IT Management
The Role of Automation in IT Management
Security Features of Atera Networks: Protecting Your Assets
DIY Guide: Create Your First Automated Script in Atera in 5 Steps
